Refund Policy

This Refund Policy applies to subscriptions to BizProSeries, a software platform provided by DataHub Solutions LLC. It is part of and supplements the Terms of Service. By subscribing to BizProSeries, you agree to the terms of this Refund Policy.

1. The Free Trial Is the Refund Window

BizProSeries begins with a 30-day free trial. No credit card is required to start, and no charge is made during the trial. If you decide BizProSeries is not for you, simply do not add a payment method when the trial ends — your account will not be charged.

Because no payment is taken during the trial, this period functions as the de-facto refund window. We strongly encourage you to evaluate BizProSeries thoroughly during the trial.

2. Seven-Day Refund Window After First Charge

If you add a payment method and are charged your first monthly subscription fee, you may request a full refund within seven (7) days of that first charge. We will process the refund to the original payment method without requiring you to justify the request.

To request a refund within this window, email support@bizproseries.com from the email address associated with your account. Include your account email and the approximate date of the charge.

3. After the Seven-Day Window

After seven days from your first charge, monthly subscription fees are non-refundable. Cancellation stops the next scheduled charge, but past months that have already been billed are not refunded.

We do not prorate partial months. If you cancel mid-month, your subscription remains active through the end of the period you have already paid for, and the next scheduled charge does not occur.

4. Cancellation

You may cancel your subscription at any time from within the BizProSeries application. Cancellation:

• Stops the next scheduled monthly charge.
• Leaves your account active through the end of the current paid period.
• Does not charge any cancellation fee.
• Allows you to export your business data before the period ends.

You may also resubscribe later, though the grandfathered launch rate is only honored for customers with continuous subscriptions. If you cancel and later resubscribe, the then-current standard rate applies.

5. Duplicate Charges and Billing Errors

If you are charged in error — for example, a duplicate charge due to a payment system issue — contact support@bizproseries.com promptly. Once we verify the error, we will issue a refund for the affected transaction. Refund processing times depend on your bank and Stripe’s standard timelines, typically five to ten business days.

6. Chargebacks

If you have a billing concern, please contact us first at support@bizproseries.com. We respond to billing inquiries promptly and will work to resolve legitimate issues without dispute.

Initiating a chargeback through your bank or card issuer before contacting us may result in immediate suspension of your account pending resolution of the dispute. Repeated or unfounded chargebacks may result in permanent account termination and disqualification from future BizProSeries subscriptions.

7. Annual Plans

BizProSeries currently does not offer annual subscription plans. If annual plans are introduced in the future, refund terms specific to those plans will be added here.

8. Promotional and Discounted Subscriptions

Subscriptions purchased at a promotional or discounted rate are subject to the same refund terms as standard subscriptions, unless the specific promotion explicitly states otherwise at the time of purchase. Promotional rates do not extend the seven-day refund window unless explicitly stated.

9. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated to active customers by email and will be posted at bizproseries.com/refund with a new effective date. Refunds for charges that occurred before a policy change are governed by the policy in effect at the time of the charge.

10. How to Request a Refund

To request a refund or ask a billing question, email support@bizproseries.com from the email address associated with your account. Include:

• Your account email address.
• The approximate date of the charge in question.
• A brief note about your situation. (Not required for refunds within the 7-day window, but helpful context.)

We aim to respond within one business day.

Contact

Questions about this Refund Policy? Email support@bizproseries.com.

DataHub Solutions LLC · Red Bluff, California, USA